Shipping policy

Thank You for shopping with us!

All orders are processed before shipment. Processing times may vary during weekends, holidays, product launches, and periods of high demand.

Orders shipped outside of the United States may require up to 10 business days of processing time. Once your order has been processed and shipped, tracking information will be added to your order and sent to you as soon as it becomes available.

Shipping usually takes approximately 5 to 8 business days after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, customs processing, incorrect shipping information, or other circumstances outside of our control may affect delivery.

During the holiday season, processing and delivery times may be slightly longer due to increased demand. We recommend placing Christmas orders as early as possible.

Once tracking information is available, it will be sent to the email address provided at checkout. Please allow some time for tracking updates to appear after your package has been handed to the carrier.

Customers are responsible for providing accurate and complete shipping information. If you notice an error with your shipping address, please contact us as soon as possible at merryheels@outlook.com. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If your tracking has not updated for an extended period of time or you believe your package may be lost or significantly delayed, please contact us at merryheels@outlook.com and our customer support team will assist you with the next available steps.