Refund policy

Thank You for shopping with us!

If you need to make a return, you're welcome to do so within 30 days of receiving your order.

All returned items must be sent back to us unworn, unused, in their original condition, and with their original packaging. Shoes may be tried on indoors for sizing purposes, as long as they remain in new and resalable condition. We reserve the right to refuse a refund if the item does not meet these conditions.

Please note that if it has been over 30 days from the date you received your order, we are unable to accept your return.

Before sending anything back, please contact us at merryheels@outlook.com with your order number and reason for the return. Please do not send products back without receiving return instructions first.

Customers are responsible for return shipping costs for returns due to sizing, change of mind, or personal preference. Original shipping charges are non-refundable unless the return is due to an error on our part.

If your item arrives damaged, defective, or incorrect, please contact us at merryheels@outlook.com and include photos showing the issue. We will review your request and provide an appropriate solution.

Once your return has been received and inspected, approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped.